Beta policy - version 2026-06-27-beta
Refund & Cancellation Policy
Last updated: 14 September 2026. This policy explains how the free trial, cancellations, and refunds work for Tech2Physio subscriptions. It should be reviewed by counsel before a public-scale launch.
The free trial is your guarantee
Every new account gets a 14-day free trial with every feature included and no card required. This is how you decide whether Tech2Physio is right for your practice before any money changes hands. Because you can fully evaluate the product for free, subscription fees are non-refundable once a paid term begins, except in the specific cases below and where the law requires otherwise.
Our plans
Subscriptions are billed through Razorpay (UPI, debit/credit card, or net banking). The Monthly plan (₹999/month) renews automatically each month. The 6-month (₹5,499) and 12-month (₹9,999) plans are a single upfront payment for the full term and do not auto-renew unless you choose to renew.
Cancelling a subscription
You can cancel at any time from Settings → Billing, or by emailing us. When you cancel:• Monthly plan — your subscription stops renewing. You keep access until the end of the month you have already paid for. That current month is not refunded.• 6-month or 12-month plan — you keep access for the full term you paid for. Cancelling simply turns off any future renewal.
When we do give refunds
Subscription fees are non-refundable once a paid term begins. The exceptions, which we handle promptly:• Billing errors — a duplicate charge, the wrong amount, or a renewal that went through after you had already cancelled. These are always refunded in full.• Extended service failure — if the platform is unavailable for a prolonged period through our fault, contact us and we will make it right, which may include a pro-rata credit or refund.Beyond these, refunds are at our discretion. If something has genuinely gone wrong, write to us and we will look at it fairly on a case-by-case basis — but partial-period, change-of-mind, and unused-time refunds are not offered, because the free trial exists precisely so you can decide before you pay.
How to request a refund or cancellation
Email privacy@tech2physio.com from the address on your account, with the name of your clinic and the approximate date of payment. We aim to respond within 3 working days. Approved refunds are returned to your original payment method through Razorpay and typically take 5-7 working days to appear, depending on your bank.
Your data after cancellation
Cancelling stops billing — it does not immediately delete your records. You can export your data or request deletion at any time through the privacy contact. See the Privacy Notice for how long data is retained.
Contact
Questions about billing, cancellations, or refunds can be sent to privacy@tech2physio.com.